Privacy Policy

Privacy Policy statement

At Grumbla Lane we are committed to protecting your privacy. We will only ever use information you provide us in a lawful way, in accordance with the Data Protection Act 1998. We will never give your information away to any third parties unless you give us the relevant permission to do so.


What is a Privacy Policy?

This policy covers the processing of all personal information with Grumbla Lane. This policy (together with our Terms andConditions and any other documents referred to therein) sets out the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully.


Information we may collect about you

You may submit documentation on or correspond with us by telephone,

E-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, E-mail address, telephone number and financial and credit card information.

The following information may be collected, but will be anonymised and will not contain any information from which you can be identified:

• Technical information, including the Internet Protocol (IP) address of your computer, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer care number.


What are Cookies?

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. We also use cookies to track how you interact with our website to monitor how we are performing, we will also use cookies to enhance your shopping experience with us. No personally identifiable information is stored in these cookies. If you would like to know more about how we use cookies and what cookies we use please read the cookies page. If you wish to remove these cookies, you can do so by following the instructions on the cookies page.


Say no to junk mail

At Grumbla Lane will only ever E-mail you our newsletter which you can subscribe and unsubscribe at any time, your billing information and invoices, the occasional E-mail regarding are latest offers but unlike other company’s we will never send you repeated emails.


How we will use your personal information

We will use your information to improve your shopping experience with us, to process your order and with your permission to notify you of offers that you may be interested in. Grumbla Lane will never share your information with anyone or any third party without prior permission. We do not store credit card details nor do we share customer details with any 3rd parties


Links to other websites/businesses might contain links to other websites and might relate to other businesses that are not owned by us, therefore we do not have control over what those websites or businesses do. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Please refer to the privacy policy of the third party web site for guidance on the operation, function and management of that web site. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites.


Where we store your information

All information that you provide us is stored in secure servers. Any payment transactions will be encrypted using the latest SSL technology. You may sign up to use parts of our website that is exclusive for members therefore you will be using a password, you are responsible for keeping this password confidential. We advise you not to share a password with anyone. We do not store credit card details nor do we share customer details with any 3rd parties.


Changes to this policy

We may change the Privacy Policy at any time and updates will always be posted on this page, we may also but not necessarily send you an email telling you of the changes. Please check back frequently to see any updates or changes to our privacy policy and how they affect you.


Your rights

The Data Protection Act has various provisions which ensure that any person who has access to your personal information must comply with strict rules.

The Act provides the following principles, which we follow at all times:

• We will process your data fairly and lawfully.

• We will obtain your data only for specified and lawful purposes, and shall not use it for any other purpose.

• We will ensure that personal data held shall be adequate, relevant and not excessive in relation to the purpose for which it is held.

• We will ensure that personal data shall be accurate and, where necessary, kept up to date.

• We will ensure that personal data shall not be kept for longer than is necessary for that purpose.

• We will ensure that personal data shall be processed in accordance with your rights under the Act.

• We will take appropriate technical and organisational measures to protect any personal data from any destruction, damage or loss.

• We will not transfer your personal data outside the European Economic Area unless that country or territory ensures an adequate level of protection.



We operate our business in the UK, All matters relating to the site are governed by the laws of England and Wales, some of the hosting servers might not be located in this country. You agree that jurisdiction and venue for any legal proceeding relating to the site shall be the courts of England and Wales. We do not warrant or imply that the site or materials on it are appropriate for use outside of the EU. If you are located outside of the EU, you are solely responsible for compliance with any applicable local laws.